Return & Refund Policy

1. Return window

You may return eligible items within 30 days of the delivery date for a refund or exchange. Requests after 30 days may be offered store credit at our discretion.

2. Condition requirements

• Items must be unworn, unwashed and free of odor, deodorant marks, pet hair and damage.
• Original hangtags must still be attached.
• Items should be returned in their original or equivalent protective packaging.

3. Final sale items

For hygiene reasons, grip socks and other intimate or worn-next-to-skin accessories are final sale and cannot be returned unless faulty. Clearance items marked "final sale" are also non-returnable.

4. How to start a return

Email Support@ivetteenterprises.com or call 484-903-8582 with your order number and the items you would like to return. We will issue a return authorization and the return address. Ship returns to: Ivette Enterprises, 378 Crooked Ln, King of Prussia, PA 19406. Please include the authorization number inside the parcel.

5. Return shipping costs

• Return shipping is the customer's responsibility for change-of-mind returns and size exchanges.
• We cover return shipping and send a prepaid label when the item is faulty, damaged in transit, or we shipped the wrong product.
• We recommend a tracked service; we cannot refund a return we never receive.

6. Exchanges

The fastest way to exchange a size is to return the original item and place a new order for the correct size. Tell us you are exchanging and we will waive shipping on the replacement.

7. Refunds

Returns are inspected within 3 business days of arrival. Approved refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank. Original shipping charges are non-refundable unless the return is our error.

8. Faulty items and workmanship

We stand behind our construction. If a seam fails, a zipper breaks, or fabric pills abnormally within 6 months of purchase under normal use and correct care, contact us with photos and we will repair, replace or refund the item.

9. Order cancellations

Orders can be cancelled at no cost any time before dispatch. Once a parcel is in transit, the standard return process applies.